• Created by Unknown User (sysops@hostdime.com), last modified by Unknown User (jareds) on Sept 20, 2019

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If you are unable to reboot your Cloud server directly for any reason, you can reboot it from the server's main page in our Cloud portal.

Access Your Virtual Server

Esta es la forma de cómo puedes ingresar a administrar sus servidores virtuales en la nube de HostDime.
  1. Después de ingresar a tu panel de cliente CORE, debe navegar en el menu de Productos ahi se encontrará el submenu de Cloud.
  2. Dentro de la interfaz de Cloud se encontrará un botón para ingresar al panel de administración de los servidores virtuales en la nube el botón tiene el nombre de  Login to Cloud Portal.
    Click the Cloud Portal Button
  3. Ahora estará en el panel de administración de nuestra plataforma de la nube/cloud. De barra del lado derecho encontrará algunos secciones, dentro de una sección encontrará la opción de Virtual Servers donde podrá visualizar los servidores virtuales.
    Click on Virtual Servers in the Sidebar
  4. Al dar clic en la opción de Virtual Servers visualizará los servidores que ya ha creado y estan bajo su administración .Al dar clic sobre el nombre del servidor en la columna de Label usted podrá administrar y visualizar el servidor virtual en particular.
    Click on the Label for the Virtual Machine you Want to Work With
  5. Esto lo llevará a una página donde puede ver estadísticas actualizadas y trabajar con su servidor virtual.


Reboot your Virtual Server

Click the Reboot button under the box showing your server's operating system to initiate a reboot.

Click the Reboot Button Next to the Off Button

If this works, you are done. If your server fails to reboot for some reason, read on to learn a more drastic method to reboot it.

Forcing your Virtual Server to Stop and Restart (Last Resort Only)

The method above will attempt to request a graceful (normal) reboot that will let active tasks end before shutting down and restarting. That is absolutely the preferred method, but if your Cloud server is frozen or unresponsive, that sort of reboot won't work.

There is another option, but you run the risk of damaging your server because it is the equivalent of pulling a server's power cord out of the wall. It will work, but your operating system will leave stuff in an unfinished state.

Only attempt this if nothing else works.

  1. Instead of clicking the Off or reboot buttons on the server's main screen, click the green Tools button on the top-right of the screen. Select Shut down Virtual Server from the Power Options section of the drop-down menu.
    Click Shut Down Virtual Server from the Tools Menu
  2. A new box will pop up and  ask you what method you want to use to reboot your server. Select Power OFF from the drop-down list and click Apply.
    Select Power Off from the Drop-Down and Click Apply
  3. Our portal will start working on the process and will show you in the log when it is done. Click the On power button below the operating system name in order to start your server, then check it for damage once it is back up.

If your Cloud server doesn't become responsive after this reboot, you may want to try accessing your server via our portal's console tool to confirm it is not responsive.

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