Use the how-to tabs below for all your Windows needs. For managed clients who have questions not answered in this space, feel free to chat with us!
If you manually update your Windows server please follow the following steps:
** Note These steps are the same for all Window Servers.
** Note This does require you to REBOOT your server.
** Using Google Chrome as a browser
1) Open your internet browser window and place the follow link in the URL:
https://technet.microsoft.com/en-us/library/security/ms15-078.aspx
2) Under the Affected Software section Locate your version of Windows and click the link:
3) Select which language you prefer and then click the red Download:
4) Click on Executable at the bottom left of your window:
5) Select Yes on the "Windows Update Standalone Installer":
6) You will see the patch download and install:
7) Once you see "Installation complete" you can click "Restart Now" to complete the patch:
What is PathPing?
The PathPing tool is a route tracing tool that combines features of Ping and Tracert with additional information that neither of those tools provides. PathPing sends packets to each router on the way to a final destination over a period of time, and then computes results based on the packets returned from each hop. Since PathPing shows the degree of packet loss at any given router or link, you can pinpoint which routers or links might be causing network problems.
http://technet.microsoft.com/en-us/library/cc958876.aspx
How to run a PathPing.
1.) Press "Windows-Key + r" to pull up the run command. In the box type "cmd."
2.) Type "pathping YOURDOMAIN.COM" and hit enter. (Make sure to replace YOURDOMAIN.COM with your domain)
3.) Wait step. Let the pathping finish running. Make sure not to close the windows or interrupt the pathping until it is completed. (Below is a completed pathping)
4.) Next, Right-Click inside of the command line window using the Right Mouse button. This will cause a drop-down menu to appear on the screen.
5) Left-click on the “Select All” option to select all the text in the command line window. Then, right-click on the highlighted text in the window to copy into memory (the clipboard) so you can paste it into a message to our staff.
Sometimes our customers are unable to reach the server their site is hosted on because of networking issues. For our technicians to best help you, there is a diagnostic tool you can run from your computer which will let our technicians know where your connection to the server is having problems or failing. These instructions show you how to run this tool and provide the results to our Technical Support Department.
Step One - Open Command Line window
First, click on the Start button from your Windows desktop. This is usually located in the bottom left-hand corner of the screen. Next click on "Run."
In the "Run" window type in 'cmd' and then left-click on the OK button. If you are using Windows 95/98 you may need to type 'command' instead and then press OK.
Step 2 - Running the 'Tracert' Command
The command line window will now be displayed. Type 'tracert' followed by the IP address of the server or domain name of your website and then press the ENTER key on your keyboard. The example below shows the tracert command for Google.com.
After you press ENTER the traceroute tool should begin to output the technical data our Technical Support Department needs.
Next, Right-Click inside of the command line window using the Right Mouse button. This will cause a drop-down menu to appear on the screen.
Left-click on the "Select All" option to select all the text in the command line window.
Last, right-click on the highlighted text in the window to copy into memory (the clipboard) so you can paste it into a message to our staff.