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First, click on the Start button from your Windows desktop. This is usually located in the bottom left-hand corner of the screen. Next click on "Run."

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[image source="https://www.hostdime.com/resources/images/traceroute-from-windows/start_run.gif" hovertext=" "]Image Added

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Step 2 - Running the 'Tracert' Command

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The command line window will now be displayed. Type 'tracert' followed by the IP address of the server or domain name of your website and then press the ENTER key on your keyboard. The example below shows the tracert command for Google.com.

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[image source="https://www.hostdime.com/resources/images/traceroute-from-windows/trace1.gif" hovertext=" "]Image Added

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After you press ENTER the traceroute tool should begin to output the technical data our Technical Support Department needs.

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[image source="https://www.hostdime.com/resources/images/traceroute-from-windows/trace2.gif" hovertext=" "]Image Added

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Next, Right-Click inside of the command line window using the Right Mouse button. This will cause a drop-down menu to appear on the screen.

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[image source="https://www.hostdime.com/resources/images/traceroute-from-windows/trace3.gif" hovertext=" "]Image Added

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Left-click on the "Select All" option to select all the text in the command line window.

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[image source="https://www.hostdime.com/resources/images/traceroute-from-windows/trace4.gif" hovertext=" "]Image Added

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Last, right-click on the highlighted text in the window to copy into memory (the clipboard) so you can paste it into a message to our staff.